Salesforce Services

Helping you unlock the value of your business.

Our Salesforce implementation services help unlock and enhance business value, through the successful design, customisation, integration & management of your Salesforce solutions.

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Our Salesforce Advantage

Our Salesforce expertise helps us drive innovative, fully integrated Salesforce solutions for enhanced user experience and increased business value. 

With a track record of successful engagements across industries and a strong team of certified Salesforce consultants, we provide specialised solutions and services to harness the breadth and value of Salesforce:

Solution expertise: Sales Cloud, Service Cloud, Salesforce Platform, Marketing Cloud, Community Cloud, Commerce Cloud, Integration

Domain expertise: Financial Services (Banking, Insurance, Wealth Management), Retail, Consumer Goods, Travel and Hospitality

Salesforce Services Offering - WHISHWORKS

WHISHWORKS' Salesforce Services

Salesforce Consulting

Salesforce Consulting

Whether you have a Salesforce solution in place but aren’t seeing any benefits, or if you are new to Salesforce and need advice on the right product for your business needs and industry demands, we will help you find the best way forward.

Our experienced consultants will consider how your people, processes and applications currently mold your customers’ journey, and provide you with a clear plan on how to optimise or transform your operation to improve performance, develop in-depth insights and enhance customer experience.

We look for quick wins whilst putting into effect a long-term strategy for change, so you can start seeing the benefits from day one.  

Ultimately our aim is to help you to make the right decisions, mitigate risks, maximise your investment and ensure that your project is a success.

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Salesforce Application Delivery

Application Delivery

Our cost-effective delivery model leverages our onshore / offshore capabilities to ensure each implementation is tailored to meet your specific needs, whilst mitigating risks and maximising your investment. 

Our Salesforce consultants will work closely with your team to understand your overarching goals and requirements, your customers’ behaviour, and the results expected by different business users.

  • Configuration and customisation 
  • Workflow development
  • Integration with existing systems and applications
  • Integration with 3rd parties
  • Data migration and management
  • User management
  • Organisational setup and policies
  • Security protocols
  • Reports and dashboards
  • User enablement
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WHISHWORKS Salesforce Application Support

Application Support

For complete peace of mind, we offer a 24x7x365 or tailored support service package that proactively monitors your Salesforce implementation. Our teams are dedicated to keeping your solution running whilst applying best practices and governance:

  • Continuous application support 
  • Knowledge management 
  • Maintenance
  • Execution of change requests
  • Quality assurance
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WHISHWORKS Salesforce Integration Services

Integration Services

Data unification is at the heart of any Salesforce solution and one of the biggest challenges for businesses. Our integration experts will help you execute a unified ecosystem by connecting all types of cloud-based solutions, legacy applications, and external databases with Salesforce, using:

  • MuleSoft Anypoint Platform
  • Custom adapters and integration platforms
  • Custom integration web services 
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Training & Enablement

Salesforce provides solutions and tools that enable businesses meet the changing demands of modern customers within an ever more sophisticated competitive environment.

WHISHWORKS training & enablement services ensure that users are empowered to take full advantage of your Salesforce solution and administrators are fully versed to apply best practice and continue optimising and growing the solution alongside your business.

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400

+

Salesforce & MuleSoft
Experts

80

+

Global
Engagements

150

+

Salesforce

Certifications

10

+

Domain-Specific

Frameworks

Lightning Transformation

Salesforce Lightning is a completely new user experience introduced by Salesforce for all its products. It is a component-based framework for app development, designed to simplify processes for business users, who typically do not have programming experience.

We have a dedicated pool of certified Salesforce consultants and Lightning experts to help adopt and make the most Push productivity higher, build apps faster, and work smarter with Lightning.

Salesforce CPQ & Billing

Many sales organisations face a common problem: producing accurate and professional sales quotes for prospects quickly, while eliminating errors and inefficiencies. Salesforce CPQ helps you automate your CPQ (configure, price, quote) and billing processes. It formalises rules and pricing, allowing sales to deliver even the most complex quotes quickly and accurately to the customers. More over, CPQ allows for more collaboration among departments, allowing communication and standards to be firmly set in place

Application Lifecycle Management

Application Lifecycle Management (AML) is the process of managing the life of an application from initial concepts through to end of life.

Our Salesforce Application Lifecycle Management service combines software engineering and integrated requirements to ensure the efficient progression of your application through development, testing, and production within an optimised environment.

Our aim is to provide you with repeatable and traceable deployment processes, increased automation of regression testing, and less reliance on staff to accomplish these day-to-day activities.

MuleSoft Anypoint Platform

MuleSoft Anypoint Platform™ is a complete solution for API-led connectivity that helps companies build application networks of apps, data, and devices, both on-premises and in the cloud. This hybrid integration platform includes iPaaS, ESB, and a unified solution for API management, design and publishing.

WHISHWORKS is a MuleSoft Strategic Partner, specialising in API-led integration with Anypoint Platform. Our experts have experience from many integrations of Salesforce products using Anypoint Platform.

Customer Driven?

If you want to unlock the value of your business creating seamless customer experiences whilst optimising your processes, get in touch.

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