Introduction

How can IT leaders deliver the speed necessary to win against a backdrop of narrowing margins and growing resource constraints? How can they free up teams from "keep the lights on" IT to projects that will deliver growth? Existing responses, such as agile development approaches, are necessary but not sufficient to deliver the exponential increases in speed that customers are demanding.

MuleSoft’s experience shows that winning retailers - both brick-and-mortar and e-commerce retailers alike - are making a deliberate shift to change their IT operating models. Rather than viewing IT as a delivery function, they choose to frame IT as an enablement function. By delivering technology assets, captured as reusable API building blocks, Central IT can act as a platform that allows Line of Business (LoB) teams to self-serve. And by driving reuse of these assets across teams, these organizations can then realize a 2-5x increase in productivity, and ultimately, speed of execution.

Distilling learnings from working leaders in this space - including 2 of the top 5 global retailers, and 4 of the top 7 global CPG firms - read on to discover 5 principles that will help retailers reach their digital transformation goals and thrive in today’s competitive environment.