Salesforce Services

Salesforce Consulting

Whether you have a Salesforce solution in place but aren’t seeing any benefits, or if you are new to Salesforce and need advice on the right product for your business needs and industry demands, we will help you find the best way forward.

Our experienced consultants will consider how your people, processes and applications currently mould your customers’ journey, and provide you with a clear plan on how to optimise or transform your operation to improve performance, develop in-depth insights and enhance customer experience.

Why Whishworks

Through a set of specialised Salesforce services, we look for quick wins whilst putting into effect a long-term strategy for change, so you can start seeing the benefits from day one.

Ultimately our aim is to help you to make the right decisions, mitigate risks, maximise your investment and ensure that your project is a success.

Application Delivery

Our cost-effective delivery model leverages our onshore / offshore capabilities to ensure each implementation is tailored to meet your specific needs, whilst mitigating risks and maximising your investment.

As specialist Salesforce partners, our dedicated consultants will work closely with your team to understand your overarching goals and requirements, your customers’ behaviour, and the results expected by different business users.

    Configuration and customisation
    Workflow development
    Salesforce integration with existing systems and applications
    Salesforce integration with 3rd parties
    Data migration and management
    User management
    Organisational setup and policies
    Security protocols
    Reports and dashboards
    User enablement

Application Support

For complete peace of mind, we offer a 24x7x365 or tailored support service package that proactively monitors your Salesforce implementation. Our teams are dedicated to keeping your solution running whilst applying best practices and governance:

    Continuous application support
    Knowledge management
    Maintenance
    Execution of change requests
    Quality assurance

Integration Services

Data unification is at the heart of any Salesforce solution and one of the biggest challenges for businesses. Our Salesforce integration experts will help you execute a unified ecosystem by connecting all types of cloud-based solutions, legacy applications, and external databases with Salesforce, using

    MuleSoft Anypoint Platform
    Custom adapters and integration platforms
    Custom integration web services

Training and Enablement

Salesforce provides solutions and tools that enable businesses meet the changing demands of modern customers within an ever more sophisticated competitive environment.

WHISHWORKS training & enablement services ensure that users are empowered to take full advantage of your Salesforce solution and administrators are fully versed to apply best practice and continue optimising and growing the solution alongside your business.

WHISHWORKS is one of our Strategic Partners and have been with us since the beginning. We trust them to bring MuleSoft’s best practices to each engagement and ensure our customers are maximising the value of Anypoint Platform. 

Michael Schoenrock, Vice President Channels & Alliances EMEA at MuleSoft, a Salesforce company

Salesforce Support

salesforce cpq

Our Salesforce experts will help you implement and tailor Salesforce CPQ so you can quickly and accurately generate quotes for orders and accelerate your quote to cash conversion.

CPQ is a sales tool for companies to quickly and accurately generate quotes for orders. CPQ applications often work in tandem with CRM platforms, ERP programs, and other business technology, which helps ensure integrated data from Salesforce as well as accuracy. Quotes produced with CPQ software are automated according to a preprogramed set of rules, ensuring error-free pricing that takes into account quantities, discounts, customizations, optional features of products, multiple revenue types, and incompatibilities.

  • deployment

    Configure

    Give your sales and channel partners the tools, accessibility and flexibility they need to make that sale. We will help you create the assets (solutions, deal scenarios, pricing models and branded quotes) and processes, tailored to your product, sales and customer characteristics.

  • Price

    Process orders and quotes quickly and accurately and break down front and back office silos. We will help you streamline order processing and electronic payments and customise invoicing and revenue attribution to ensure efficiency, without jeopardising transparency and compliance.

  • Quote

    Streamline pricing and align quotes with your customers’ needs with subscriptions and usage billing options. We will help you configure, customise and automate your quote generation process, embedding intelligence so you don’t miss out on hidden opportunities like cross-selling, up-selling and renewal.

Salesforce field service lightning

Our Salesforce experts will help you set up Field Service Lightning according to your unique business needs, so you can automate field operations, optimise your resources and offer excellent customer service.

Salesforce Field Service Lightning improves first-visit resolution with a complete field service solution for dispatchers, mobile workers, and managers. It delivers AI-powered scheduling and resource optimisation, access to job schedules, van inventory, knowledge articles, and more — with or without internet.

At WHISHWORKS we will set up the Field Service features according to your unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app. We’ll help you get complete control and visibility over your open cases, optimise your resources and offer excellent customer service.

  • Core Features

    When Field Service Lightning is enabled, you gain access to a suite of standard objects that you can find in Setup and as tabs in Salesforce. These objects make up the core field service features, including work orders and service appointments.

  • Managed Package

    The Field Service Lightning managed package builds on the core features and includes a Guided Setup tool, a dynamic scheduling console, a scheduling optimizer and scheduling policies and triggers.

  • Mobile App

    The offline-friendly Field Service Lightning mobile app for iOS and Android makes work a pleasure for technicians in the field. App users can update work orders, track parts, gather customer signatures, and connect with dispatchers from their mobile devices.

salesforce work.com

Work.com gives the tools you need to reopen and get back to work safely and efficiently. WHISHWORKS can help you tailor Work.com to the specific needs of your organisation, your employees and your community.

Work.com is an all-new suite of applications and resources that organisations can use to reopen, reskill employees, and respond efficiently to the pandemic. Work.com brings together the full power of health experts, business leaders, the Salesforce ecosystem, and the world’s #1 CRM platform.

  • The Workplace Command Centre

    The Workplace Command Centre helps you monitor return-to-work readiness, assess employee wellness, and streamline shift management to reopen safely and protect the health of employees.

  • Contact Tracing

    Salesforce Contact Tracing for Employees lets you manually track health-related interactions to safely and securely minimise barriers to worker health and productivity.

  • Rapid Crisis Response

    Help, support, and inform your customers and employees with omni-channel workspaces for agents, AI-powered bots for customers, and peace of mind for your business.

  • New Releases

    To help us go back to normal safely and effectively, Salesforce is constantly releasing new functionalities and apps for Work.com. Get in touch to update you on the latest releases.