Whether you have a Salesforce solution in place but aren’t seeing any benefits, or if you are new to Salesforce and need advice on the right product for your business needs and industry demands, we will help you find the best way forward.
Our experienced consultants will consider how your people, processes and applications currently mould your customers’ journey, and provide you with a clear plan on how to optimise or transform your operation to improve performance, develop in-depth insights and enhance customer experience.
Through a set of specialised Salesforce services, we look for quick wins whilst putting into effect a long-term strategy for change, so you can start seeing the benefits from day one.
Ultimately our aim is to help you to make the right decisions, mitigate risks, maximise your investment and ensure that your project is a success.
Our cost-effective delivery model leverages our onshore / offshore capabilities to ensure each implementation is tailored to meet your specific needs, whilst mitigating risks and maximising your investment.
As specialist Salesforce partners, our dedicated consultants will work closely with your team to understand your overarching goals and requirements, your customers’ behaviour, and the results expected by different business users.
- • Configuration and customisation
- • Workflow development
- • Salesforce integration with existing systems and applications
- • Salesforce integration with 3rd parties
- • Data migration and management
- • User management
- • Organisational setup and policies
- • Security protocols
- • Reports and dashboards
- • User enablement
For complete peace of mind, we offer a 24x7x365 or tailored support service package that proactively monitors your Salesforce implementation. Our teams are dedicated to keeping your solution running whilst applying best practices and governance:
- • Continuous application support
- • Knowledge management
- • Maintenance
- • Execution of change requests
- • Quality assurance
Data unification is at the heart of any Salesforce solution and one of the biggest challenges for businesses. Our Salesforce integration experts will help you execute a unified ecosystem by connecting all types of cloud-based solutions, legacy applications, and external databases with Salesforce, using
- • MuleSoft Anypoint Platform
- • Custom adapters and integration platforms
- • Custom integration web services
Training and Enablement
Salesforce provides solutions and tools that enable businesses meet the changing demands of modern customers within an ever more sophisticated competitive environment.
WHISHWORKS training & enablement services ensure that users are empowered to take full advantage of your Salesforce solution and administrators are fully versed to apply best practice and continue optimising and growing the solution alongside your business.
Michael Schoenrock, Vice President Channels & Alliances EMEA at MuleSoft, a Salesforce company
WHISHWORKS is one of our Strategic Partners and have been with us since the beginning. We trust them to bring MuleSoft’s best practices to each engagement and ensure our customers are maximising the value of Anypoint Platform.
Our Salesforce experts will help you implement and tailor Salesforce CPQ so you can quickly and accurately generate quotes for orders and accelerate your quote to cash conversion.
CPQ is a sales tool for companies to quickly and accurately generate quotes for orders. CPQ applications often work in tandem with CRM platforms, ERP programs, and other business technology, which helps ensure integrated data from Salesforce as well as accuracy. Quotes produced with CPQ software are automated according to a preprogramed set of rules, ensuring error-free pricing that takes into account quantities, discounts, customizations, optional features of products, multiple revenue types, and incompatibilities.
Salesforce field service lightning
Our Salesforce experts will help you set up Field Service Lightning according to your unique business needs, so you can automate field operations, optimise your resources and offer excellent customer service.
Salesforce Field Service Lightning improves first-visit resolution with a complete field service solution for dispatchers, mobile workers, and managers. It delivers AI-powered scheduling and resource optimisation, access to job schedules, van inventory, knowledge articles, and more — with or without internet.
At WHISHWORKS we will set up the Field Service features according to your unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app. We’ll help you get complete control and visibility over your open cases, optimise your resources and offer excellent customer service.
Work.com gives the tools you need to reopen and get back to work safely and efficiently. WHISHWORKS can help you tailor Work.com to the specific needs of your organisation, your employees and your community.
Work.com is an all-new suite of applications and resources that organisations can use to reopen, reskill employees, and respond efficiently to the pandemic. Work.com brings together the full power of health experts, business leaders, the Salesforce ecosystem, and the world’s #1 CRM platform.