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Salesforce is a customer relationship management (CRM) solution that brings companies and customers together. Over the years Salesforce developed a number of intelligent products and tools to cater for the specific needs of different departments and different industries.
Today, Salesforce Customer 360 is an integrated CRM Platform for marketing, sales, commerce, service, and IT, serving the needs of customers and businesses across sectors.
Used right, Salesforce can become the Single Source of Truth where all of your data connects and works as a cohesive system, to optimise customer experiences and business growth.
WHISHWORKS’ Salesforce Centre of Excellence (Salesforce CoE) is designed to provide the driving force behind maximising Salesforce investments, from concept to completion and to ongoing management and optimisation.
WHISHWORKS' Salesforce Centre of Excellence helps customers with their Salesforce CRM strategy, planning and implementation. Our expert know-how, proven methodology and extensive domain expertise ensure that our customers achieve their objectives faster. We analyse and understand customer needs through a discovery phase that allows us to design the right strategy for their business needs and goals.
We provide architectural blueprints with proven design patterns for the implementation of Salesforce solutions. By applying common migration and integration components we can reduce the implementation effort whilst ensuring governance and quality. With a proven devops approach and tested development, coding, configuration, testing and deployment tools we ensure it’s a low friction delivery pipeline.
This Centre of Excellence function helps provide project governance throughout the implementation life cycle. Our ingrained auditing process ensures best practice and compliance at every stage, whereas our agile delivery process warrants on-time and on-budget delivery for shorter ROI cycles.
With over 150 Salesforce certifications our dedicated consultants are certified for different competencies across the Salesforce domain. Through our Centre of Excellence and Learning & Development programme, we promote knowledge sharing, enablement on new tools and technologies, and contribution to the wider Salesforce Community.