The Customer hereby retains WHISHWORKS to perform Services in accordance with the specifications set forth in the Statement of Work (“SOW”). The services and functions described in the SOW are hereafter referred to as the “Services”.

  1. Intellectual Property:

    Ownership of Work Product: Customer acknowledges that while performing any Services, WHISHWORKS may create software or other works of authorship (collectively "Work Product"), which will be fully owned by the Customer. If any Work Product is delivered to Customer pursuant to or in connection with the performance of Services (a "Deliverable"), WHISHWORKS hereby grants all ownership rights to Customer for the Deliverables.

    Other Materials: Customer agrees and acknowledges that Customer is not obtaining any intellectual property right in or to any materials provided by WHISHWORKS to Customer in connection with the provision of Services to Customer ("third party products or pre-existing IP rights”), other than the rights specifically granted herein of this Agreement. The Customer will be entitled to keep and use all Materials provided by WHISHWORKS to Customer, but without any other license to exercise any of the intellectual property rights therein, all of which are hereby strictly reserved to WHISHWORKS. In particular and without limitation, Materials may not be copied electronically or otherwise whether or not for archival purposes, modified including translated, re-distributed, disclosed to third parties, lent, hired out, made available to the public, sold, offered for sale, shared, or transferred in any other way. All WHISHWORKS trademarks, trade names, logos and notices present on the Materials will be preserved and not deliberately defaced, modified or obliterated. The Customer shall not use any WHISHWORKS trademarks without WHISHWORKS express written authorisation.

  2. Fees and Payment

    Services Fees.The Customer shall pay all fees for each Service as specified in the relevant SOW.

    Payment Terms. All fees are as set forth in the relevant SOW shall be paid by Customer thirty (30) days from invoice unless otherwise specified in the relevant SOW. All charges for T&M Services would be invoiced on a monthly basis at the end of the calendar month. All charges for Fixed Price Services will be invoiced upon completion and approval of each individual milestone as agreed in the Statement of Work. All payments are non-refundable. Customers shall be responsible for all taxes, withholdings, duties and levies arising from the order (excluding taxes based on the net income of WHISHWORKS). Payments shall be made without right of set-off or chargeback. Any late payments shall be subject to a service charge equal to 1.5% per month of the amount due or the maximum amount allowed by law, whichever is less. If payment of any fee is overdue, WHISHWORKS reserves the right to suspend the provision of the services until such delinquency is corrected.
  3. Term and Termination
    The Agreement shall be effective unless either party gives at least sixty (60) days prior written notice of termination to the other.

    3.1 Either party may terminate this Agreement if the other party:

    (a) fails to cure any material breach of this Agreement within 90 days after written notice of such breach.
    (b) ceases operation without a successor; or
    (c) seeks protection under any bankruptcy, receivership, trust deed, creditors arrangement, composition or comparable proceeding, or if any such proceeding is instituted against such party.

    Termination is not an exclusive remedy and the exercise by either party of any remedy under this Agreement will be without prejudice to any other remedies it may have under this Agreement, by law, or otherwise.

    3.2 Effects of Termination.

    Upon expiration or termination of this Agreement for any reason: (a) any amounts owed to WHISHWORKS under this Agreement before such termination will be immediately due and payable. (b) each party will return to the other party the Confidential Information of the other party that it obtained during this Agreement; and (c) Customer must certify in writing to WHISHWORKS that it has returned or destroyed all WHISHWORKS Confidential Information.

    3.3 Survival.
    Sections: 1 (Ownership), 2 (Fees and Payment), 3 (Term and termination), 4 (Warranty), 6 (Data Protection), 8 (Limitation of Liability and Damages) and 7 (Confidential Information) shall survive any termination or expiration of this Agreement.
  4. Warranty
    4.1 WHISHWORKS warrants to the Customer that the Services to be performed hereunder will be done in a workmanlike manner and shall conform to standards of the industry. The Services shall be deemed to be accepted by Customer upon sign-off of the deliverables. WHISHWORKS further warrants that the work product will not infringe, misappropriate or violate any intellectual property or other right of any person or entity.

    4.2 Mutual warranties

    Each party warrants to the other that:

    (a) it has the full corporate right, power and authority to enter into this Agreement and to perform its obligations hereunder;
    (b) the execution of this Agreement and the performance of the obligations and duties hereunder does not breach any other agreement to which it is a party or by which it is otherwise bound; and
    (c) it has and shall continue to have all licenses, authorisations, consents, approvals and permits required by applicable Law in order to perform its obligations under this Agreement.
  5. Third Party Products: The Customer acknowledges that in order for WHISHWORKS to provide the Services, Customer may be required to license and install certain third party software and provide certain third party hardware that are not provided or licensed by WHISHWORKS ("Third Party Products"). It is Customer's responsibility to properly license and install any required Third Party Products from the relevant third party providers. WHISHWORKS will have no liability with respect to any Third Party Products. In the event of a failure by the Customer to timely provide Third Party Products as required, WHISHWORKS shall not be liable for any delay in provision of Services.
    Cooperation: Customer agrees to provide WHISHWORKS with such cooperation, materials, information, access and support which WHISHWORKS deems to be reasonably required to allow WHISHWORKS to successfully provide the Services, including, without limitation, as may be set forth in an applicable SOW. Customer understands and agrees that WHISHWORKS obligations hereunder are expressly conditioned upon Customer providing such cooperation, materials, information, access and support.
  6. Data Protection: Each party shall comply with its obligations under all applicable data protection laws in respect of the Services to be provided under this Agreement.

    Each party agrees, in respect of any such personal information supplied to it by the other party, to:

    (a) only act on instructions from the other party regarding the processing of such personal information under this Agreement, if applicable, and shall ensure that appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of the personal information; and
    (b) comply with any reasonable request made by the other party to ensure compliance with the measures contained in this clause, without delay.
  7. Confidential Information: Each party agrees that all code, inventions, know-how, business, technical and financial information it obtains ("Receiving Party") from the disclosing party ("Disclosing Party") constitute the confidential property of the Disclosing Party, whether or not it is identified as confidential at the time of disclosure or should be reasonably known by the Receiving Party to be Confidential Information due to the nature of the information disclosed and the circumstances surrounding the disclosure. Any software, documentation or technical information provided by WHISHWORKS (or its agents) that has not been released to the WHISHWORKS community, performance information relating to the Services, and the terms of this Agreement shall be deemed Confidential Information of WHISHWORKS without any marking or further designation. Except as expressly authorised herein, the Receiving Party will hold in confidence and not use or disclose any Confidential Information.
    The Receiving Party's non-disclosure obligation shall not apply to information which the Receiving Party can document:
    (i) was rightfully in its possession or known to it prior to receipt of the Confidential Information;
    (ii) is or has become public knowledge through no fault of the Receiving Party;
    (iii) is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation;
    (iv) is independently developed by employees of the Receiving Party who had no access to such information; or
    (v) is required to be disclosed pursuant to a regulation, law or court order (but only to the minimum extent required to comply with such regulation or order and with advance notice to the Disclosing Party).
    The Receiving Party acknowledges that disclosure of Confidential Information would cause substantial harm for which damages alone would not be a sufficient remedy, and therefore that upon any such disclosure by the Receiving Party the Disclosing Party shall be entitled to appropriate equitable relief in addition to whatever other remedies it might have at law.
  8. Limitation of Liability and Damages: WHISHWORKS shall not be liable for any indirect, special, incidental or consequential damages of any kind (including but not limited to lost profits, loss of use, lost data, interruption of business), under any circumstances or regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise. Either party’s total aggregate liability to the other shall be limited to an amount not to exceed the total value of the relevant SOW.
  9. General
    (a) Dispute Resolution: If a dispute arises in connection with these terms, the authorised representatives of each party shall formally discuss and amicably resolve the issue within 15 business days of the escalation of the dispute by either party (“Resolution Period”). No party may commence any court proceedings or arbitration in relation to any dispute arising out of these terms until it has attempted to settle the dispute in the Resolution Period provided that the right to issue proceedings for injunctive or interlocutory relief shall not be prejudiced by the delay.
    (b) Non-Solicitation: During the term of this Agreement, without the consent in writing of the other party, approach (whether directly or indirectly) an employee of that other party that became known to it in connection with this Agreement or any other Agreement, with a view to making an offer of employment, for a period of 12 months after the earlier of when such employee leaves the employment or ceases to work on matters connected with this Agreement or any other Agreement.
    (c) Amendments and Waivers: No supplement, modification, or amendment of this Agreement shall be binding, unless executed in writing by a duly authorised representative of each party to this Agreement. No waiver will be implied from conduct or failure to enforce or exercise rights under this Agreement, nor will any waiver be effective unless in a writing signed by a duly authorised representative on behalf of the party claimed to have waived.
    (d) Governing Law and Jurisdiction: These terms (and any non-contractual disputes or claims arising in this relation) shall be governed by laws of (i) England and Wales if the Agreement is with WHISHWORKS LIMITED or (i) India if the Agreement is with WHISHWORKS IT CONSULTING PRIVATE LIMITED.
    (e) Independent Contractors: The parties to this Agreement are independent contractors. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties. Neither party will have the power to bind the other or incur obligations on the other party's behalf without the other party's prior written consent.
    (f) Notices and Reports. Any notice or report hereunder shall be in writing to the notice address set forth in the relevant SOW and shall be deemed given: (i) upon receipt if by personal delivery; (ii) upon receipt if sent by certified or registered mail (return receipt requested); or (iii) one day after it is sent if by next day delivery by a major commercial delivery service.
    (g) Entire Agreement: The terms set out herein are a complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements and communications relating to the subject matter of this arrangement.