Siemens managed millions of utility meters across the UK, but had an extremely low success rate in answering customer service requests. The organisation had huge operational costs due to their failure to meet their service schedules, and appointment failures were leading to a poor customer experience, falling commitment from partners and increased employee dissatisfaction.
WHISHWORKS aggregated various internal and external sources of data, including customers, meters, call centres, service data, weather and traffic. This data was ingested from multiple sources, and then statistical analysis was used to derive new insights and understand the reasons for appointment failures.
MuleSoft Strategic Partner Award India
WHISHWORKS was named Strategic Partner India by MuleSoft in recognition of our excellence in delivering services that fuel transformation.