Siemens

  • Written By WHISHWORKS
  • 05/08/2020

Siemens managed millions of utility meters across the UK, but had an extremely low success rate in answering customer service requests. The organisation had huge operational costs due to their failure to meet their service schedules, and appointment failures were leading to a poor customer experience, falling commitment from partners and increased employee dissatisfaction.
WHISHWORKS aggregated various internal and external sources of data, including customers, meters, call centres, service data, weather and traffic. This data was ingested from multiple sources, and then statistical analysis was used to derive new insights and understand the reasons for appointment failures.

Latest Insights

WHISHWORKS - MuleSoft API integration for Universities
Blogs

API-led connectivity for Universities

An architectural approach to API-led connectivity that enables hybrid, multi-modal learning and teaching experiences for universities.

Salesforce FSC - Leads and Referrals
Blogs

Salesforce FSC – Leads and Referrals

In this blog we look at how Leads and Referrals work in Financial Services Cloud and how they’d make sense within a banking environment.

evented APIs
Blogs

What are evented APIs?

We can think of an evented APIs as the fabric that binds and integrates all the applications in an event-driven architecture.