Big Data Managed Services

We make data work for you

Designed to give you the responsiveness and flexibility you need to turn data into actionable insights, our comprehensive managed services model lets you focus on your business strategy instead of worry about the technology infrastructure supporting it.

Managed Services allow organisations to delegate and transform their business and technical functions for improved operations and faster ROI.

Our Managed Services  model is an all-inclusive offering that enables our customers to realise their Big Data strategy, leveraging WHISHWORKS' expert knowledge and skills accompanied by a reliable, SLA-driven service delivery approach:

  • Access to a multidisciplinary set of skills
  • Faster return on investment
  • Proactive management of technology (issues resolution, updates etc)
  • Governance and best practice from our Big Data Centre of Excellence
Managed services

Our Big Data Managed Services

Core Platform Support

  • Cluster monitoring & health checks
  • Patching & minor upgrades
  • User access management
  • Performance tuning & optimisation
  • Incident resolution & root-cause analysis
  • Cluster support ensuring high availability
  • Hadoop Jobs monitoring, application enhancements and on-going application support

Project Delivery

  • Platform-to-Business alignment
  • Platform transition & change
  • Platform modernisation
  • Platform component standardisation
  • E2E data pipelines transformation
  • Data analysis and assessment
  • Data integration & architecture
  • Data engineering
  • Integration with existing Enterprise Data Warehouse & Sources


  • Platform automation
  • Continuous integration
  • Continuous release & deployment

Service Improvements

  • Continuous monitoring
  • SLA improvements
  • Regular analysis & reporting










Clusters Built



Big Data




Hadoop & Partner
Components Experience


Big Data | Hortonworks AWS | Loyalty Analytics

AIMIA is a loyalty analytics company which provides various loyalty management programs to its clients. WHISHWORKS integrated their in-house and third party systems using dynamic scaling, to help them handle their growing data load and analyse point-of-sale data.

View Case Study

Payment Processor

Data Lake | Hortonworks | Event Search

The customer are a leading payments processing services provider. WHISHWORKS helped them implement an enterprise-wide data lake, improve their data analytics and optimisation capabilities, and build solutions to cater for integrated payments.

View Case Study

Data Driven?

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Microsoft Azure
MapR Technologies